Privacy Policy – Ecolyteae

This Privacy Policy explains how Ecolyteae ("we," "our," or "us") collects, uses, stores, and protects information when you visit or interact with our website, https://ecolyteae.store (the "Website").

This policy applies to information collected through our Website and related online services. It does not apply to offline activities unrelated to the Website, except where applicable law requires otherwise.

By using our Website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information.

1. Information We Collect

Anonymous and Technical Information

We may collect non-personally identifiable technical and usage information to understand how visitors use our Website and improve its performance. This information may include:

• Browser type and version.
• Device type and operating system.
• Pages visited and time spent on the Website.
• General website usage statistics.
• Referring websites and traffic sources.
• IP address and other technical information, where applicable.

We use this information for website analytics, performance monitoring, security, and service improvement.

Personal Information

We may collect personal information that you voluntarily provide when placing an order, contacting us, submitting a form, creating an account, or using our services.

This information may include:

• Full name.
• Email address.
• Phone number.
• Billing and shipping addresses.
• Order details and purchase history.
• Information you provide when contacting customer support or requesting a return or refund.

Providing personal information may be necessary to complete a purchase, arrange delivery, or receive certain services. If you choose not to provide the required information, we may be unable to fulfill your request.

2. Use and Disclosure of Information

Ecolyteae does not sell, rent, or trade your personal information to third parties. We may use your information for the following purposes:

• To process, confirm, and fulfill orders.
• To arrange shipping and delivery of purchased products.
• To communicate order confirmations, delivery updates, and important service information.
• To respond to customer inquiries and provide customer support.
• To process eligible returns, exchanges, and refunds.
• To improve our Website, products, services, and shopping experience.
• To monitor website performance and analyze usage trends.
• To detect fraud, prevent unauthorized activities, and protect our Website.
• To send promotional emails about products, offers, or updates where permitted by law and, where required, with your consent.
• To comply with applicable legal and regulatory requirements.

Sharing Information with Service Providers

We may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

• Shipping and logistics providers: To deliver your orders and coordinate delivery.
• Payment service providers: To process card payments, verify transactions, and facilitate refunds.
• Website and technology providers: To host, maintain, secure, and improve our Website.
• Analytics and marketing providers: To measure website performance and support marketing activities, where applicable and subject to relevant privacy requirements.

For example, we may share your name, phone number, delivery address, and order details with our courier partner to ensure that your purchase reaches you successfully.

We expect our service providers to handle personal information appropriately and in accordance with applicable requirements.

3. Payment Information

Ecolyteae offers payment options that may include Visa and MasterCard credit and debit cards and Cash on Delivery (COD), where available.

Online payments are processed through applicable third-party payment providers. We may receive transaction details, payment confirmation, and other limited information needed to manage your order.

We do not intend to store complete payment card details or CVV security codes on our own systems. The collection, processing, and protection of payment information are subject to the security practices and privacy policies of the relevant payment providers.

We do not sell or rent payment card information to third parties. Payment-related information may be shared with payment processors and financial service providers as necessary to complete transactions, prevent fraud, and process refunds.

4. Use of Cookies

Cookies are small data files stored on your device when you visit a website. Ecolyteae may use cookies and similar technologies to support website functionality and improve your browsing experience.

Cookies may be used to:

• Remember website preferences and settings.
• Maintain shopping cart and checkout functionality.
• Recognize returning visitors.
• Analyze website traffic and usage.
• Improve website performance and security.
• Support advertising and marketing activities, where applicable.

Some cookies are necessary for the Website to function properly, while others may be optional.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies. You may manage cookies through available website settings or your browser preferences. Disabling certain cookies may affect some website features.

We may use aggregated or anonymized information to analyze visitor interests and improve our services.

If you submit a review, testimonial, or other content for publication, we will handle any associated personal information in accordance with the permissions you provide and applicable law.

5. Legal Disclosures and Business Transfers

We may disclose personal information when reasonably necessary or legally required to:

• Comply with applicable laws and regulations.
• Respond to valid court orders, subpoenas, or lawful government requests.
• Protect our legal rights, property, customers, and Website.
• Investigate suspected fraud, security incidents, or unlawful activities.
• Establish, exercise, or defend legal claims.

If Ecolyteae undergoes a merger, acquisition, restructuring, bankruptcy, or sale of business assets, personal information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.

6. Security of Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include website security controls, access restrictions, secure connections, and the use of third-party payment providers.

However, no method of electronic transmission or data storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

We encourage you to keep your account credentials confidential and to contact us if you suspect unauthorized access to your account.

7. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment platforms, or external services.

These websites and services may operate under their own privacy policies and data protection practices. Ecolyteae does not control and is not responsible for the privacy practices or content of independent third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

8. Children's Privacy

Our Website is not intended to collect personal information directly from children where parental consent or additional legal protections are required.

Individuals under the age of 18 should use our Website only where permitted by applicable law and with appropriate parental or guardian involvement where required.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law or requires consent that has not been obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us at info@ecolyteae.store so we can review the matter and take appropriate action.

9. Updating or Accessing Your Information

You may contact us to request access to, correction of, or an update to personal information you have provided, subject to applicable law.

Depending on the circumstances and applicable legal requirements, you may also request deletion of your information, object to certain processing activities, or withdraw consent where processing is based on consent.

To submit a request, please contact:

Email: info@ecolyteae.store

For return- and refund-related inquiries, you may contact:

Email: returns@ecolyteae.store

We may request information to verify your identity before processing a privacy request. Certain information may need to be retained to fulfill legal obligations, complete transactions, prevent fraud, or resolve disputes.

10. International Data Transfers

Some of our website, payment, analytics, or delivery service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred across borders, Ecolyteae will take steps required by applicable law to ensure that the transfer is lawful and that appropriate safeguards are applied.

11. Marketing Communications

We may send promotional emails about Ecolyteae products, offers, and updates where permitted by applicable law.

You may opt out of promotional emails at any time by using the unsubscribe option provided in the email or by contacting us at info@ecolyteae.store.

Opting out of marketing communications will not prevent us from sending essential messages relating to your purchases, payments, deliveries, refunds, account security, or other necessary service matters.

12. Policy Updates

Ecolyteae may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, service providers, or applicable legal requirements.

Any revised policy will be published on this page along with an updated "Last Updated" date.

Changes will take effect upon publication unless a different effective date is specified or applicable law requires additional notice or consent.

We encourage you to review this page periodically to remain informed about how we collect, use, and protect your personal information.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information, please contact us.

Ecolyteae Customer Support

• Website: https://ecolyteae.store
• General Inquiries and Privacy Requests: info@ecolyteae.store
• Returns and Refunds: returns@ecolyteae.store
• Phone: +971 6 546 7583
• Address: Saifallah Building, Office No. 08, Al Jurf Industrial Area 1, Ajman, United Arab Emirates

When contacting us about your personal information, please use the subject line "Privacy Request" and provide sufficient details for us to understand your request. Please do not include complete payment card details or other unnecessary sensitive information in your email.

At Ecolyteae, we are committed to respecting your privacy and providing a safe, reliable, and trustworthy online shopping experience.