Shipping policy

Shipping Policy – Ecolyteae

At Ecolyteae, we want every order to be a smooth and enjoyable experience. Whether you're shopping for a tumbler for everyday hydration, your office desk, your next adventure, or a thoughtful gift, we're committed to delivering your favorite products to your doorstep safely and conveniently.

Our shipping policy explains delivery charges, estimated delivery times, and Cash on Delivery (COD) fees so you know exactly what to expect when placing your order.

1. Delivery Charges

We offer reliable delivery across the United Arab Emirates (UAE), with free shipping on eligible orders.

Our delivery charges are as follows:

  • Dubai: Enjoy free delivery on orders above AED 99.
  • Other Emirates: Enjoy free shipping on orders above AED 149.
  • Orders below AED 99: A standard delivery fee of AED 15 applies.

Any applicable delivery charges will be displayed at checkout before you complete your purchase.

2. Delivery Time

All orders are delivered by ZAJEL Courier Services, our trusted delivery partner.

Our estimated delivery time across the UAE is 2–3 working days.

Please note that delivery times may vary depending on your location, public holidays, courier operations, or unforeseen circumstances.

To help ensure a smooth delivery, please provide your correct shipping address and an active phone number when placing your order. Our courier may contact you to coordinate delivery.

3. Cash on Delivery (COD) Fees

We understand that some customers prefer to pay when their order arrives. That's why we offer Cash on Delivery (COD) for added convenience.

A service fee of AED 10 per order applies when you choose COD at checkout.

Example: Shipping and COD Charges

If your order is below AED 99 and you select Cash on Delivery, the additional charges will be:

  • Shipping fee: AED 15
  • COD service fee: AED 10
  • Total additional charges: AED 25

Your final payment will include the price of your products plus any applicable shipping and COD fees.

Want to avoid additional payment fees? Choose Visa or MasterCard credit or debit card payment at checkout. Card payments have no additional payment service charge.

4. Secure Shopping at Ecolyteae 

Your privacy and security are important to us. We aim to provide a safe and reliable shopping experience whenever you browse our website or purchase your favorite tumblers.

Our website uses security measures, including encryption, to help protect your payment information during online transactions. Payment processing and the handling of card details are subject to the security practices of our payment providers.

We encourage you to keep your account password confidential and never share it with others.

For more information about how we handle your personal information, please refer to our Privacy Policy and Terms & Conditions.

5. Accepted Payment Methods

We offer convenient payment options to make shopping at Ecolyteae simple and hassle-free.

Credit and Debit Cards

We accept Visa and MasterCard credit and debit cards.

  • Secure online payment processing.
  • No additional fees for card payments.
  • Convenient checkout for a smooth shopping experience.

If the option is available in your account, you may save your card details for future purchases according to the applicable payment provider's procedures.

Cash on Delivery (COD)

Prefer to pay when your order arrives? Select Cash on Delivery at checkout and pay upon delivery.

Please note that a COD service fee of AED 10 applies to each order using this payment method.

6. Frequently Asked Questions

Why Do I Need to Verify My Phone Number?

Phone number verification helps protect your account and allows our delivery partner to contact you if necessary. This helps prevent delivery issues and ensures your order reaches you smoothly.

Why Don't I Receive a Printed Invoice?

As part of our efforts to reduce paper waste, we provide electronic invoices with orders instead of printed copies. Your digital invoice makes it easy to keep track of your purchase details.

Are Your Products Genuine?

Yes! We offer authentic products manufactured by Ecolyteae and are committed to providing quality products for your everyday hydration needs.

What If I Receive the Wrong Product?

We're committed to getting your order right. If you receive an incorrect item, please contact us as soon as possible with your order number and details of the issue.

Once the issue has been reviewed, we'll coordinate the appropriate collection and arrange to send the correct product.

What Should I Do If My Card Payment Is Declined?

If your payment doesn't go through, try the following steps:

  1. Check online payment access: Contact your bank if your card is restricted to ATM withdrawals or does not support online purchases.
  2. Complete security verification: Follow your bank's 3D Secure authentication instructions if prompted.
  3. Verify your card details: Check the card number, cardholder name, expiry date, and CVV security code.
  4. Check your available balance: Ensure that sufficient funds or credit are available.
  5. Contact your bank: If the issue continues, your bank can help identify the reason for the declined transaction.

Alternatively, you may select Cash on Delivery if it is available for your order.

7. Returns and Refunds

We offer a 7-day return policy, allowing you to request a return within seven days of receiving your order, subject to our return conditions.

To qualify, items must generally be unused, in their original condition and packaging, with applicable tags and proof of purchase.

Please contact us before returning an item. If your return is approved, we'll provide instructions on how and where to send it.

For damaged, defective, or incorrect items, please notify us as soon as possible so we can review the issue and help resolve it.

For full details about return eligibility, exchanges, and refunds, please refer to our Returns & Refunds Policy or email us at returns@ecolyteae.store.

8. Contact Us

Have questions about shipping, delivery charges, payment methods, or an existing order? Our team is happy to help.

Ecolyteae Customer Support

  • Phone: +971 6 546 7583
  • Email: info@ecolyteae.store
  • Returns: returns@ecolyteae.store
  • Address: Saifallah Building, Office No. 08, Al Jurf Industrial Area 1, Ajman, United Arab Emirates

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for choosing Ecolyteae ! We're delighted to be part of your everyday hydration journey and look forward to delivering your favorite tumblers right to your doorstep.